Customer Testimonials

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Google Mar 1, 2024

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Google Mar 1, 2024

very professional

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Google Mar 1, 2024

Mr. Miguel Leal was absolutely fantastic! Best service I've ever had in any Mercedes dealership in the country. Exceptional gentleman great work!

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Google Feb 29, 2024

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Google Feb 28, 2024

Wonderful personnel, explained what they did and what needed to be done. I love bringing my car here.

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Google Feb 28, 2024

Always a great experience. Fantastic and speedy service.

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Google Feb 28, 2024

Very professional- Ronnie L took great care of my vehicle for maintenance and fixed everything in a timely manner considering it is a 11 year old car.

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Google Feb 25, 2024

Experience was great

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Google Feb 25, 2024

Great speedy service

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Google Feb 24, 2024

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Google Feb 24, 2024

Overall my experience was very good! My advisor Jeromy was the best. His service was excellent. He kept me calm in a very disappointing situation. I had to stay on site for 4 hours because the manager wouldn’t allow the shuttle to take me to Boutte. Why I really don’t know but the shuttle was allowed to go to Marrero to bring others. I watched customer being shuttled all over town. Mercedes Benz of New Orleans I don’t know what the problem was with me but you need to fix that, I was a paying customer just like ...

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Google Feb 24, 2024

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Google Feb 24, 2024

I had wonderful experience on my last visit. Robert Taylor's services was awesome!

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Google Feb 23, 2024

Always taken care of here!

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Google Feb 23, 2024

My service was extraordinary they compromised with me according to my situation. All my car needs were satisfied I appreciate Jeremy and Mr. Richard and the whole staff at Mercedes Benz of New Orleans! 🥰🥰🥰🥰🥰🥰

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Google Feb 23, 2024

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Google Feb 23, 2024

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Google Feb 21, 2024

Robert is always nice helpful. He is also willing to answer any questions that I may have.

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Google Feb 21, 2024

Excellent Customer Service, And Reasonable Service Bill Charged For All The Repairs That Were Done On My Car In A Timely Manner.

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Google Feb 21, 2024

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Google Feb 21, 2024

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Google Feb 20, 2024

The Lady who check my car in this morning was amazing. Think her name is Mrs. Linda. My Service advisor Robert and Greg in parts was definitely great answering all my questions and very helpful.

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Google Feb 18, 2024

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Google Feb 18, 2024

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Google Feb 18, 2024

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Google Feb 17, 2024

Benson did a great job of getting a tow- truck and getting me off a major highway( I-10) the car had a computer issue and was handled very professionally

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Google Feb 17, 2024

Abe Aguirre & Warren Purvis are awesome. Easy purchase! Car was delivered as advertised and they took the time to show us the in’s & out’s of the car!

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Google Feb 17, 2024

Jeremy is the best service advisor ever. He's thorough and works diligently to get issues resolved. Thanks Jeremy!!!

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Google Feb 17, 2024

Service was great

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Google Feb 16, 2024

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Google Feb 10, 2024

I received excellent customer service today from Glenn Robichaux, and I will continue coming back to this location.

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Google Feb 9, 2024

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Google Feb 9, 2024

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Google Feb 8, 2024

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Google Feb 7, 2024

Good service - I only give a 4 rating because it took 40 minutes to get an arranged loaner car when dropping off and on pick up today, I had to go find someone to find out how to get my car

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Google Feb 6, 2024

The team was pleasant, knowledgeable, easy to work with and delivered the new car to me which was a huge help.

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Google Feb 6, 2024

I arrived for my appointment and I was immediately greeted by Ms. Linda. She gave me exceptional service from start to finish along with my service provider Mr. Glenn.

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Google Feb 6, 2024

Exceptional service ....Wonderful experience start to finish ...

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Google Feb 5, 2024

Great job by Linda and Miguel. Everything went well!

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Google Feb 3, 2024

Awesome service! NO complaints here!

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Google Feb 1, 2024

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Google Feb 1, 2024

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Google Feb 1, 2024

Outstanding customer experience!

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Google Jan 31, 2024

I bought new tires after getting a flat. I was told it would take 3 hours which was fine even if it took a little longer. When I arrived back at Mercedes to pick my car up, I noticed a car that looked like mine was ready but I couldn't see the plate. I assumed it was someone else's because no one told me it was ready. 5 hours and 20 minutes later after I watch several people's car get finished and checked out. I'm the last person there waiting. Finally the guy comes out where does he lead ...

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Google Jan 31, 2024

Katie Jackson was very professional and courteous.

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Google Jan 31, 2024

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Google Jan 31, 2024

Katie was very friendly, knowledgeable and professional. Finding the egg in one of my tires allows me to replace the tire rather than a potential blow out while on an Interstate.

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Google Jan 31, 2024

Jeremy and Linda, in the service department, were very helpful. I received better than expected services. Definitely, come back again.

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Google Jan 31, 2024

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Google Jan 31, 2024

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Google Jan 30, 2024

Great experience! Miquel Leal does a very good job.

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Google Jan 30, 2024

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Google Jan 28, 2024

They didn't charge me for the tow. I received a call about my car the same day even though it was long past the service hours. It was ready early the next day with an offer to come pick me up.

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DealerRater Jan 28, 2024

Very helpful, professional, helped me to get the best deal possible! I had many issues with my purchase but he made everything a breeze.

Read at DealerRater

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Google Jan 27, 2024

Amazing team and services.

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Google Jan 27, 2024

Robert Taylor never disappoints. Knowledgeable and efficient

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Google Jan 27, 2024

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Google Jan 27, 2024

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Google Jan 27, 2024

Very efficient…Katy is attentive and professional!

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Google Jan 26, 2024

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Google Jan 26, 2024

Everyone is so friendly and professional

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Google Jan 26, 2024

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Google Jan 25, 2024

This is my first experience, using this service department. I was quoted $200 to check but not fix any complaint, service light , or concern I may have about my car. This caused me to limit my concerns from 4 issues to 1. I spoke with the service manager yesterday about the cost & length of time they had my car and found Richard to be helpful without being judgy. It is a Mercedes dealership, and I am pinching pennies. Nevertheless, my service advisor, Glenn, was nothing but cordial. He charged me not a single dollar because they found not a single thing wrong. ...

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Google Jan 25, 2024

One of the reasons why I come back to Mercedes when I need a new vehicle is not just because of their timeless and classy appearance, but most importantly the service. I know I will be greeted right away when I pull my car up. When there’s an issue like a nail in my tire, they try to fix it same day or if not next day . They are aware that we all have busy schedule. Anyhow , service is why I keep coming back . I do love my service rep, Jeremy!

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Google Jan 25, 2024

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Google Jan 23, 2024

Excellent service and support provided by Jeremy Mitchell.

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Google Jan 23, 2024

Awesome Services

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Google Jan 20, 2024

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Google Jan 20, 2024

Good service and very nice people, especially Linda and Miguel.

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Google Jan 20, 2024

Mercedes is very accurate and efficient

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Google Jan 19, 2024

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Google Jan 19, 2024

MY EXPERIENCES WERE EXCELLENT AND KATIE WAS JUST AN ANGEL THE WAY SHE HANDLED MY VEHICLE. "EXCELLENT" IS MY RESPONSE. THANKS, DR EKENTA C. 5 STAR

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Google Jan 18, 2024

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Google Jan 18, 2024

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Google Jan 17, 2024

My service advisor Lauren R. was great. She advised me on the best plan and also followed up with things that I may need now or that can wait until later. She also offered great customer service! Thanks Lauren!

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Google Jan 17, 2024

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Google Jan 16, 2024

Glenn was very helpful and communication was frequent! He followed up with me before I had a chance to check on the status of my vehicle. I asked Glenn to call my extended warranty company (because my car was covered under factory warranty) so they could provide me with a rental—he did it almost immediately and texted me the information needed for my rental. Finally, the car was ready two days before it was promised! Thanks for everything Glenn!

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Google Jan 16, 2024

Lauren Rachuba is our new service liaison. She was very friendly and saw that everything was done in a timely manner. It will be nice doing business with her for all of my service needs.

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Google Jan 16, 2024

These folks were on top of it All I needed was my license and Registration and they were off and running.. TOP SHELF TEAM!

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Google Jan 13, 2024

Great service, Katie Jackson went above & beyond with her service, looking forward to bring my car back to her⭐️⭐️⭐️⭐️⭐️

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Google Jan 13, 2024

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Facebook Jan 12, 2024

I got more knowledge of improvement from Mrs. Craig Vanessa that I need. Thank you Mrs. Craig Vanessa for your help and kindness towards me if you are finding it difficult to trade quickly text her on WhatsApp via the number on her Facebook 👉 Mrs Craig Vanessa. I made an investment of $2,000 as a start then got back $21,500 in 7 working days. She's reachable via Email: [email protected] or Facebook 👉 Mrs Craig Vanessa

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Google Jan 12, 2024

service was great, and my advisor (jermery) was caring and very respectful of my time and my car was service in a timely manner. will definitely return

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Google Jan 11, 2024

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Google Jan 11, 2024

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Google Jan 11, 2024

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Google Jan 11, 2024

I always have a wonderful experience with my service advisor at the dealership. He is always very informative on any type of repairs needed done to my wife’s car. Thank you, Mr. Taylor.

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Google Jan 11, 2024

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Google Jan 11, 2024

Employees are great but wait is too long!!

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Google Jan 9, 2024

My experience was very good as it usually is.

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Google Jan 7, 2024

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Google Jan 7, 2024

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Google Jan 6, 2024

My experience with my service providers have been extremely good. They explained to me my car's problems in a manner that I was able to understand and was shown exactly where the problems were on the vehicle. Then the work was completed in a timely manner. I was treated like my buisness there really mattered. I appreciate the kindness that was extended to my husband and I. I'll be returning there at Mercedes in New Orleans for future car services.

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Google Jan 6, 2024

Jeremy did an outstanding job when I brought our vehicle in for service. Very courteous and did a great job getting us in and out of the dealership promptly. Positive experience.

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Google Jan 5, 2024

My experience was excellent. I met with Ms. Linda, the greeter and she went above and beyond to accommodate me while I waited for my car to be serviced. Ms. Linda then introduced me to Ms. Lauren one of the Advisor and she was kind, patient and ensured my services were received in a timely manner. She also followed up with me via text to make sure I was satisfied with the services that had been provided.

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Google Jan 5, 2024

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Google Jan 4, 2024

Thanks for the prompt and friendly service!

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DealerRater Sep 19, 2023

Scotty has a friendly and welcoming attitude. He patiently listened to all my concerns I had about my vehicle and was able to provide me with clear, easy to understand explanations. Scotty has a very good understanding and knowledge for what is best for my vehicle. He takes the time to provide me with the best customer service and not once made me feel like I was being pushed or talked into a service that was not required for my vehicle. Scotty was also great with providing me updates about my vehicle. So, I highly recommend Scotty as your service ...

Read at DealerRater

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DealerRater Aug 21, 2023

A long saga finally caused me to trade in my beloved 2001 E for a 2014 E. It was a complicated deal, tied to inability to repair the old car (parts). Something had to be arranged within my price range. MBNO worked over time to make that happen and did an outstanding job. Compliments to Jeremy Mitchell in service for being patient and able to explain all. Also to Mr. Vic in finance for leading me to a warranty that in retrospect is essential. And most of all to Mike Williams, who simply put, was great.

Read at DealerRater

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DealerRater Aug 3, 2023

Robert Taylor is a great asset to MBOFNO and to me. He always does what is necessary to get my vehicle serviced correctly and in a reasonable amount of time. I appreciate his service and professionalism.

Read at DealerRater

Google logo
Google Mar 1, 2024

Google logo
Google Mar 1, 2024

very professional

Google logo
Google Mar 1, 2024

Mr. Miguel Leal was absolutely fantastic! Best service I've ever had in any Mercedes dealership in the country. Exceptional gentleman great work!

Google logo
Google Feb 29, 2024

Google logo
Google Feb 28, 2024

Wonderful personnel, explained what they did and what needed to be done. I love bringing my car here.

Google logo
Google Feb 28, 2024

Always a great experience. Fantastic and speedy service.

Google logo
Google Feb 28, 2024

Very professional- Ronnie L took great care of my vehicle for maintenance and fixed everything in a timely manner considering it is a 11 year old car.

Google logo
Google Feb 25, 2024

Experience was great

Google logo
Google Feb 25, 2024

Great speedy service

Google logo
Google Feb 24, 2024

Google logo
Google Feb 24, 2024

Overall my experience was very good! My advisor Jeromy was the best. His service was excellent. He kept me calm in a very disappointing situation. I had to stay on site for 4 hours because the manager wouldn’t allow the shuttle to take me to Boutte. Why I really don’t know but the shuttle was allowed to go to Marrero to bring others. I watched customer being shuttled all over town. Mercedes Benz of New Orleans I don’t know what the problem was with me but you need to fix that, I was a paying customer just like ...

Google logo
Google Feb 24, 2024

Google logo
Google Feb 24, 2024

I had wonderful experience on my last visit. Robert Taylor's services was awesome!

Google logo
Google Feb 23, 2024

Always taken care of here!

Google logo
Google Feb 23, 2024

My service was extraordinary they compromised with me according to my situation. All my car needs were satisfied I appreciate Jeremy and Mr. Richard and the whole staff at Mercedes Benz of New Orleans! 🥰🥰🥰🥰🥰🥰

Google logo
Google Feb 23, 2024

Google logo
Google Feb 23, 2024

Google logo
Google Feb 21, 2024

Robert is always nice helpful. He is also willing to answer any questions that I may have.

Google logo
Google Feb 21, 2024

Excellent Customer Service, And Reasonable Service Bill Charged For All The Repairs That Were Done On My Car In A Timely Manner.

Google logo
Google Feb 21, 2024

Google logo
Google Feb 21, 2024

Google logo
Google Feb 20, 2024

The Lady who check my car in this morning was amazing. Think her name is Mrs. Linda. My Service advisor Robert and Greg in parts was definitely great answering all my questions and very helpful.

Google logo
Google Feb 18, 2024

Google logo
Google Feb 18, 2024

Google logo
Google Feb 18, 2024

Google logo
Google Feb 17, 2024

Benson did a great job of getting a tow- truck and getting me off a major highway( I-10) the car had a computer issue and was handled very professionally

Google logo
Google Feb 17, 2024

Abe Aguirre & Warren Purvis are awesome. Easy purchase! Car was delivered as advertised and they took the time to show us the in’s & out’s of the car!

Google logo
Google Feb 17, 2024

Jeremy is the best service advisor ever. He's thorough and works diligently to get issues resolved. Thanks Jeremy!!!

Google logo
Google Feb 17, 2024

Service was great

Google logo
Google Feb 16, 2024

Google logo
Google Feb 10, 2024

I received excellent customer service today from Glenn Robichaux, and I will continue coming back to this location.

Google logo
Google Feb 9, 2024

Google logo
Google Feb 9, 2024

Google logo
Google Feb 8, 2024

Google logo
Google Feb 7, 2024

Good service - I only give a 4 rating because it took 40 minutes to get an arranged loaner car when dropping off and on pick up today, I had to go find someone to find out how to get my car

Google logo
Google Feb 6, 2024

The team was pleasant, knowledgeable, easy to work with and delivered the new car to me which was a huge help.

Google logo
Google Feb 6, 2024

I arrived for my appointment and I was immediately greeted by Ms. Linda. She gave me exceptional service from start to finish along with my service provider Mr. Glenn.

Google logo
Google Feb 6, 2024

Exceptional service ....Wonderful experience start to finish ...

Google logo
Google Feb 5, 2024

Great job by Linda and Miguel. Everything went well!

Google logo
Google Feb 3, 2024

Awesome service! NO complaints here!

Google logo
Google Feb 1, 2024

Google logo
Google Feb 1, 2024

Google logo
Google Feb 1, 2024

Outstanding customer experience!

Google logo
Google Jan 31, 2024

I bought new tires after getting a flat. I was told it would take 3 hours which was fine even if it took a little longer. When I arrived back at Mercedes to pick my car up, I noticed a car that looked like mine was ready but I couldn't see the plate. I assumed it was someone else's because no one told me it was ready. 5 hours and 20 minutes later after I watch several people's car get finished and checked out. I'm the last person there waiting. Finally the guy comes out where does he lead ...

Google logo
Google Jan 31, 2024

Katie Jackson was very professional and courteous.

Google logo
Google Jan 31, 2024

Google logo
Google Jan 31, 2024

Katie was very friendly, knowledgeable and professional. Finding the egg in one of my tires allows me to replace the tire rather than a potential blow out while on an Interstate.

Google logo
Google Jan 31, 2024

Jeremy and Linda, in the service department, were very helpful. I received better than expected services. Definitely, come back again.

Google logo
Google Jan 31, 2024

Google logo
Google Jan 31, 2024

Google logo
Google Jan 30, 2024

Great experience! Miquel Leal does a very good job.

Google logo
Google Jan 30, 2024

Google logo
Google Jan 28, 2024

They didn't charge me for the tow. I received a call about my car the same day even though it was long past the service hours. It was ready early the next day with an offer to come pick me up.

DealerRater logo
DealerRater Jan 28, 2024

Very helpful, professional, helped me to get the best deal possible! I had many issues with my purchase but he made everything a breeze.

Read at DealerRater

Google logo
Google Jan 27, 2024

Amazing team and services.

Google logo
Google Jan 27, 2024

Robert Taylor never disappoints. Knowledgeable and efficient

Google logo
Google Jan 27, 2024

Google logo
Google Jan 27, 2024

Google logo
Google Jan 27, 2024

Very efficient…Katy is attentive and professional!

Google logo
Google Jan 26, 2024

Google logo
Google Jan 26, 2024

Everyone is so friendly and professional

Google logo
Google Jan 26, 2024

Google logo
Google Jan 25, 2024

This is my first experience, using this service department. I was quoted $200 to check but not fix any complaint, service light , or concern I may have about my car. This caused me to limit my concerns from 4 issues to 1. I spoke with the service manager yesterday about the cost & length of time they had my car and found Richard to be helpful without being judgy. It is a Mercedes dealership, and I am pinching pennies. Nevertheless, my service advisor, Glenn, was nothing but cordial. He charged me not a single dollar because they found not a single thing wrong. ...

Google logo
Google Jan 25, 2024

One of the reasons why I come back to Mercedes when I need a new vehicle is not just because of their timeless and classy appearance, but most importantly the service. I know I will be greeted right away when I pull my car up. When there’s an issue like a nail in my tire, they try to fix it same day or if not next day . They are aware that we all have busy schedule. Anyhow , service is why I keep coming back . I do love my service rep, Jeremy!

Google logo
Google Jan 25, 2024

Google logo
Google Jan 23, 2024

Excellent service and support provided by Jeremy Mitchell.

Google logo
Google Jan 23, 2024

Awesome Services

Google logo
Google Jan 20, 2024

Google logo
Google Jan 20, 2024

Good service and very nice people, especially Linda and Miguel.

Google logo
Google Jan 20, 2024

Mercedes is very accurate and efficient

Google logo
Google Jan 19, 2024

Google logo
Google Jan 19, 2024

MY EXPERIENCES WERE EXCELLENT AND KATIE WAS JUST AN ANGEL THE WAY SHE HANDLED MY VEHICLE. "EXCELLENT" IS MY RESPONSE. THANKS, DR EKENTA C. 5 STAR

Google logo
Google Jan 18, 2024

Google logo
Google Jan 18, 2024

Google logo
Google Jan 17, 2024

My service advisor Lauren R. was great. She advised me on the best plan and also followed up with things that I may need now or that can wait until later. She also offered great customer service! Thanks Lauren!

Google logo
Google Jan 17, 2024

Google logo
Google Jan 16, 2024

Glenn was very helpful and communication was frequent! He followed up with me before I had a chance to check on the status of my vehicle. I asked Glenn to call my extended warranty company (because my car was covered under factory warranty) so they could provide me with a rental—he did it almost immediately and texted me the information needed for my rental. Finally, the car was ready two days before it was promised! Thanks for everything Glenn!

Google logo
Google Jan 16, 2024

Lauren Rachuba is our new service liaison. She was very friendly and saw that everything was done in a timely manner. It will be nice doing business with her for all of my service needs.

Google logo
Google Jan 16, 2024

These folks were on top of it All I needed was my license and Registration and they were off and running.. TOP SHELF TEAM!

Google logo
Google Jan 13, 2024

Great service, Katie Jackson went above & beyond with her service, looking forward to bring my car back to her⭐️⭐️⭐️⭐️⭐️

Google logo
Google Jan 13, 2024

Google logo
Google Jan 12, 2024

service was great, and my advisor (jermery) was caring and very respectful of my time and my car was service in a timely manner. will definitely return

Google logo
Google Jan 11, 2024

Google logo
Google Jan 11, 2024

Google logo
Google Jan 11, 2024

Google logo
Google Jan 11, 2024

I always have a wonderful experience with my service advisor at the dealership. He is always very informative on any type of repairs needed done to my wife’s car. Thank you, Mr. Taylor.

Google logo
Google Jan 11, 2024

Google logo
Google Jan 11, 2024

Employees are great but wait is too long!!

Google logo
Google Jan 9, 2024

My experience was very good as it usually is.

Google logo
Google Jan 7, 2024

Google logo
Google Jan 7, 2024

Google logo
Google Jan 6, 2024

My experience with my service providers have been extremely good. They explained to me my car's problems in a manner that I was able to understand and was shown exactly where the problems were on the vehicle. Then the work was completed in a timely manner. I was treated like my buisness there really mattered. I appreciate the kindness that was extended to my husband and I. I'll be returning there at Mercedes in New Orleans for future car services.

Google logo
Google Jan 6, 2024

Jeremy did an outstanding job when I brought our vehicle in for service. Very courteous and did a great job getting us in and out of the dealership promptly. Positive experience.

Google logo
Google Jan 5, 2024

My experience was excellent. I met with Ms. Linda, the greeter and she went above and beyond to accommodate me while I waited for my car to be serviced. Ms. Linda then introduced me to Ms. Lauren one of the Advisor and she was kind, patient and ensured my services were received in a timely manner. She also followed up with me via text to make sure I was satisfied with the services that had been provided.

Google logo
Google Jan 5, 2024

Google logo
Google Jan 4, 2024

Thanks for the prompt and friendly service!

DealerRater logo
DealerRater Sep 19, 2023

Scotty has a friendly and welcoming attitude. He patiently listened to all my concerns I had about my vehicle and was able to provide me with clear, easy to understand explanations. Scotty has a very good understanding and knowledge for what is best for my vehicle. He takes the time to provide me with the best customer service and not once made me feel like I was being pushed or talked into a service that was not required for my vehicle. Scotty was also great with providing me updates about my vehicle. So, I highly recommend Scotty as your service ...

Read at DealerRater

DealerRater logo
DealerRater Aug 21, 2023

A long saga finally caused me to trade in my beloved 2001 E for a 2014 E. It was a complicated deal, tied to inability to repair the old car (parts). Something had to be arranged within my price range. MBNO worked over time to make that happen and did an outstanding job. Compliments to Jeremy Mitchell in service for being patient and able to explain all. Also to Mr. Vic in finance for leading me to a warranty that in retrospect is essential. And most of all to Mike Williams, who simply put, was great.

Read at DealerRater

DealerRater logo
DealerRater Aug 3, 2023

Robert Taylor is a great asset to MBOFNO and to me. He always does what is necessary to get my vehicle serviced correctly and in a reasonable amount of time. I appreciate his service and professionalism.

Read at DealerRater

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DealerRater Jul 28, 2023

Taylor Melancon is the primary reason why I choose to do business with this dealership. Taylor along with his partner Robert are second to none in the service department and always go above and beyond!

Read at DealerRater


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