Customer Testimonials

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Google Jun 18, 2024

My service rep, BJ was great, and the service was prompt and courteous.

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Google Jun 16, 2024

BJ. Thank you for your great manner and coming to the aid of a dame in distress. You’re my new best friend

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Google Jun 13, 2024

Called my service advisor BJ on yesterday.I had a nail in my tire. He took care of it right away. Very professional and efficient. He is the best!

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Google Jun 13, 2024

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Google Jun 13, 2024

Efficient and Professional service Aaron and BJ were great. No complaints.

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Google Jun 13, 2024

Customer service is exceptional! Miguel in the service department took care of car efficiently and such a friendly and welcoming person. Top notch service!

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Google Jun 12, 2024

My wife and I had a great experience purchasing our pre-owned family BMW X5. JP, Corey, & Will took great care of us. The rest of the employees were a pleasure to talk with as well while waiting to finalize paperwork.The manager even took the time to come shake our hand and congratulate us on our purchase, which is rare. Mercedes-Benz of N.O. is upfront, honest, and efficient at getting you in and out. Thank you.

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Google Jun 11, 2024

Great service as always. Was time for my Standard 40,000 mile maintenance and everything was done to perfection. Thank you Miguel.

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Google Jun 11, 2024

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Google Jun 11, 2024

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Google Jun 11, 2024

The service and the vehicle selection at this location was extraordinary . I highly recommend and suggest Mercedes-Benz on veterans if you’re interested in a Mercedes for Mr. Clay he will take good care of you .

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Google Jun 10, 2024

Good service

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Google Jun 8, 2024

The service was quicker than expected & BJ made sure the service was done in a timely manner so I could get on with my day.

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Google Jun 6, 2024

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Google Jun 6, 2024

service was don quickly sooner then expected.

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Google Jun 5, 2024

BJ is the best service provider!!

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Google Jun 4, 2024

Mercedes Benz of New Orleans makes it easy to give an excellent review. I have owned my Mercedes Benz since January 2021 and since this time I have felt very safe, confident and comfortable in my SUV. My Father owned one and I remember him telling me that if i could afford to buy a Mercedes, it would be the best purchase in a vehicle that I would ever make. He was right. The people who work at MB are predictably kind, knowledgeable and professional. Always willing to help whenever I need it. I can recommend MB and my service provider ...

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Google Jun 4, 2024

We just transitioned over to a new service advisor as our last one moved (he was great!) We are equally as impressed with Glenn (our new advisor)! He was super fast to respond and get my cracked rim ordered, replaced and covered under our tire/rim insurance that we purchased when we purchased the car. That insurance has been SO WORTH it living here on LA with the terrible streets!

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Google May 31, 2024

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Google May 31, 2024

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Google May 30, 2024

Yesterday I purchased a car from Mercedes Benz of New Orleans and can say the experience genuinely stood out in terms of service and efficiency. The sales specialist (JP) was exceptionally responsive, promptly replying to my emails and clearly understanding my desire for a swift purchasing process. As someone who has previously endured the draining experience of spending an entire day at dealerships, this was a refreshing change. However, despite the largely positive experience, there were a couple of aspects that marred the otherwise excellent service. Near the conclusion of the deal, I encountered an unexpected increase in the final ...

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Google May 30, 2024

From the salesman to the finance gentleman it was a first class experience at Mercedes Benz of New Orleans.

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Google May 29, 2024

Glen Robichaux is very thorough . I had a ton of questions regarding my warranty and he answered them all to the best of his ability

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Google May 29, 2024

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Google May 29, 2024

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Google May 29, 2024

great experience friendly very helpful provided loner car bran new 2 weeks old!

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Google May 29, 2024

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Google May 29, 2024

As a first time Mercedes buyer, I was very impressed by the staff and my experience at Mercedes of New Orleans. Everyone was friendly, knowledgeable, professional and made the process easy. Will be back for my next one!

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Google May 29, 2024

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Google May 28, 2024

GOOD JOB

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Google May 28, 2024

BJ did an excellent job diagnosing my problem and making me feel welcome.

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Google May 25, 2024

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Google May 24, 2024

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Google May 24, 2024

Today’s customer service was awesome. My assistant completed every request made. And he remembered to get me the discount that was promised over a year ago!

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Google May 23, 2024

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Google May 23, 2024

everything was excellent, and my service manager was very helpful and courteous throughout my experience… thank you

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Google May 23, 2024

Michelle and I love our services at Mercedez Benz of New Orleans. Our service advisor, BJ is the best and very knowledgeable. We are very happy that he is back at the Metairie Location. BJ has been our service advisor for the past five years. We are pleased to have him.

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Google May 22, 2024

Very accommodating, helpful, respectful and knowledgeable.

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Google May 22, 2024

The best service advisor BJ had great attitude and very professional. He was very helpful with getting my car serviced and back on the road. Highly recommend!

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Google May 21, 2024

Logan was amazing!! made the process easy and was beyond personable. He made it almost feel like we weren't even buying a car, we were visiting a friend. Helped us out with everything we needed and made sure we walked away happy. He has customers for life

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Google May 21, 2024

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Google May 21, 2024

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Google May 21, 2024

My service technician is BACK and I am soooooooo HAPPY he is very professional, family oriented always always goes beyond

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Google May 21, 2024

Applause to Ronnie Landon & Bioc Baldwin (BJ) for their dedication and commitment to providing excellent customer service. They are definitely an asset to the dealership!

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Google May 21, 2024

I had a very great experience from the moment I entered the dealership!

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Google May 21, 2024

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Google May 21, 2024

My advisor BJ was great! He was very knowledgeable and letting me know how certain things affected my car. We’re besties now so he stuck with me for life.

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Google May 20, 2024

Miguel was a pleasure to work with. He took care of my car as fast as he could get the parts. I would recommend MBNO for all your service needs!

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Google May 19, 2024

Always excellent service with our service advisor!

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Google May 19, 2024

5 star service 👍🏾👍🏾👍🏾👍🏾👍🏾

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Google May 17, 2024

Kathie is great Always takes great care of me

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Google May 16, 2024

BJ and Jay are the best in the service department! They got me in and out quickly!

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Google May 16, 2024

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Google May 16, 2024

outstanding service

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Google May 16, 2024

Katie, Ronnie, and Stanley took excellent care of me. Top notch service

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Google May 16, 2024

Great sales person and finance man. Might want to add tire pressure to new car checklist. All 4 tires well overinflated. Warning came on day after I picked up new vehicle. Brought backpack for correction.

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Google May 15, 2024

Bj was such a great help. First time buyer he took his time to make sure I was aware of everything going on and also led me to solutions to calm myself down being without a vehicle! Great service great guy.

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Google May 15, 2024

I had an EXCELLENT experience with BJ - he was super transparent with what needed to be done and also did a FANTASTIC job of sending me regular updates on the status of my car, ensuring that I was well informed on timing all along the way. Would highly recommend working with him and his team should any vehicle issues arise.

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Google May 14, 2024

Great service as usual here with BJ Bioc. Friendly & professional. Kept me informed throughout the service.

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Google May 14, 2024

Robert Taylor provided excellent customer service.

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Google May 14, 2024

Harry Anderson along with the finance team was so care taking and professional they make to feel that it is just about you have their undivided attention. Harry was so attentive he never left me he was very detailed and is very knowledgeable about Mercedes, he always suggested not forcing packages I will tell my friends go see the special man at MBNO Live always Dianne Williams

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Google May 14, 2024

I recently brought my vehicle to Mercedes Benz for a recall and minor repairs. Ms Katie Jackson was excellent in every way! She was attentive, caring and informative. Ms Jackson displayed tremendous public relations-skills. She made my day! Keep up the good work, Ms K.J!

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Google May 14, 2024

Any service issue with your vehicle ask for BJ. Great communication step by step and service will be quick and easy. One name BJ !

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Google May 14, 2024

No waiting when arriving. Prompt courteous shuttle service; car ready quickly.

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Google May 14, 2024

I give Robert more than 5 stars. He always meets my expectations. Today, I experienced something I never had at Mercedes. An employee I had never met took 2 hrs to get my tire approved. I was there at 7:45am. I am there at least every 3 months; apparently he’s been there 5 yrs in sales. If he put in the effort in sales as he does in service he would still be over there. I also told him NOT to wash it bc it had just been painted about a month ago. I reinforced this multiple times so he could comprehend it. ...

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Google May 12, 2024

Miguel took great care of us and our needs!

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Google May 12, 2024

My car drives as new after my B service. Thank you!!!

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Google May 12, 2024

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Google May 11, 2024

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Google May 11, 2024

Great Service Advisor

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Google May 11, 2024

Awesome customer service and repairs

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Google May 10, 2024

My service advisor Miguel Leal was very informative in directing me to the best option of service that my vehicle needed.

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Google May 10, 2024

Robert Taylor was very responsive to our issues

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Google May 10, 2024

My service advisor was the best I’ve ever had at Mercedes of New Orleans. His name is Glenn !! Glen

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Google May 10, 2024

Super friendly & an overall great experience! Warren made the process super easy & enjoyable.

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Google May 10, 2024

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Google May 9, 2024

Katie gives great courteous service with a smile and positive results.

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Google May 9, 2024

We purchased a car from Mercedes Benz of New Orleans and the experience was amazing! The whole team was very friendly and helpful without being pushy. Harry went above and beyond to help us and make our experience seamless.

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Google May 8, 2024

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Google May 8, 2024

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Google May 8, 2024

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Google May 8, 2024

Mercedes is lucky to have an amazing employee and brand representative like BJ, his customer service is exemplary and he goes above and beyond to make sure you are well taken care of. It is apparent that he has a passion for his work, and is amazing at what he does. Can’t recommend this business and staff in particular BJ more 10/10 service extremely grateful!

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Google May 8, 2024

Just saw RJ and got an AMG. ABSOUTLEY incredible experience from the moment I walked in. I am extremely pleased with the level of respect and speed of service I received here. Almost drove to Houston to get a car but had to stop here first and am so thankful I did.

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Google May 7, 2024

Glenn deserves a raise! Extremely professional and courteous

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Google May 7, 2024

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Google May 7, 2024

My service advisor was amazing he made sure I was completely satisfied he went above and beyond Thanks BJ

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Google May 7, 2024

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Google May 7, 2024

BJ was incredibly helpful, timely and easy yo work with.

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Google May 5, 2024

RJ was great! Process was smooth and easy. Will definitely recommend them! So excited for my new car!

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Google May 4, 2024

The guy Jeremy who works in the service department is so professional. He’s always on time and greets you with a smile. I would highly recommend others to visit this MB due to Jeremy’s hands on approach.

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Google May 3, 2024

BJ is an absolute gem and the bestttt! His dedication, expertise, and warmth make living in New Orleans an unparalleled experience. He goes above and beyond to ensure every interaction is exceptional. Without him, New Orleans just wouldn't be the same!!!!!

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Google May 3, 2024

Prompt and efficient service

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Google May 2, 2024

Great service and good communication. Provided me with a loaner car while mine vehicle was being serviced. Repairs went longer expected. Reserving a loaner car was a good call.

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Google May 2, 2024

10/10.

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Google May 2, 2024

Fantastic service and communication. Best service department I’ve ever used.

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Google May 1, 2024

Pleasant place to work. I’m enjoying and having fun. 😀

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Google May 1, 2024

My Service Advisor Katie kept me well informed. She greeted me in a timely manner, was very professional, knowledgeable about my maintenance due dates, explained recommended services and overall one of the nicest persons I've had the pleasure of being taken care of by. Thanks Katie, see you again in about 15K miles 🤣🤣🤣 Mrs. Tash Buchanan

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Google May 1, 2024

Great place to work

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Google May 1, 2024

Mercedes-Benz of New Orleans is a wonderful place to work. Great people there to work with as well.

DealerRater logo
DealerRater Jan 28, 2024

Very helpful, professional, helped me to get the best deal possible! I had many issues with my purchase but he made everything a breeze.

Read at DealerRater

Google logo
Google Jun 18, 2024

My service rep, BJ was great, and the service was prompt and courteous.

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Google Jun 16, 2024

BJ. Thank you for your great manner and coming to the aid of a dame in distress. You’re my new best friend

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Google Jun 13, 2024

Called my service advisor BJ on yesterday.I had a nail in my tire. He took care of it right away. Very professional and efficient. He is the best!

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Google Jun 13, 2024

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Google Jun 13, 2024

Efficient and Professional service Aaron and BJ were great. No complaints.

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Google Jun 13, 2024

Customer service is exceptional! Miguel in the service department took care of car efficiently and such a friendly and welcoming person. Top notch service!

Google logo
Google Jun 12, 2024

My wife and I had a great experience purchasing our pre-owned family BMW X5. JP, Corey, & Will took great care of us. The rest of the employees were a pleasure to talk with as well while waiting to finalize paperwork.The manager even took the time to come shake our hand and congratulate us on our purchase, which is rare. Mercedes-Benz of N.O. is upfront, honest, and efficient at getting you in and out. Thank you.

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Google Jun 11, 2024

Great service as always. Was time for my Standard 40,000 mile maintenance and everything was done to perfection. Thank you Miguel.

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Google Jun 11, 2024

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Google Jun 11, 2024

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Google Jun 11, 2024

The service and the vehicle selection at this location was extraordinary . I highly recommend and suggest Mercedes-Benz on veterans if you’re interested in a Mercedes for Mr. Clay he will take good care of you .

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Google Jun 10, 2024

Good service

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Google Jun 8, 2024

The service was quicker than expected & BJ made sure the service was done in a timely manner so I could get on with my day.

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Google Jun 6, 2024

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Google Jun 6, 2024

service was don quickly sooner then expected.

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Google Jun 5, 2024

BJ is the best service provider!!

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Google Jun 4, 2024

Mercedes Benz of New Orleans makes it easy to give an excellent review. I have owned my Mercedes Benz since January 2021 and since this time I have felt very safe, confident and comfortable in my SUV. My Father owned one and I remember him telling me that if i could afford to buy a Mercedes, it would be the best purchase in a vehicle that I would ever make. He was right. The people who work at MB are predictably kind, knowledgeable and professional. Always willing to help whenever I need it. I can recommend MB and my service provider ...

Google logo
Google Jun 4, 2024

We just transitioned over to a new service advisor as our last one moved (he was great!) We are equally as impressed with Glenn (our new advisor)! He was super fast to respond and get my cracked rim ordered, replaced and covered under our tire/rim insurance that we purchased when we purchased the car. That insurance has been SO WORTH it living here on LA with the terrible streets!

Google logo
Google May 31, 2024

Google logo
Google May 31, 2024

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Google May 30, 2024

Yesterday I purchased a car from Mercedes Benz of New Orleans and can say the experience genuinely stood out in terms of service and efficiency. The sales specialist (JP) was exceptionally responsive, promptly replying to my emails and clearly understanding my desire for a swift purchasing process. As someone who has previously endured the draining experience of spending an entire day at dealerships, this was a refreshing change. However, despite the largely positive experience, there were a couple of aspects that marred the otherwise excellent service. Near the conclusion of the deal, I encountered an unexpected increase in the final ...

Google logo
Google May 30, 2024

From the salesman to the finance gentleman it was a first class experience at Mercedes Benz of New Orleans.

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Google May 29, 2024

Glen Robichaux is very thorough . I had a ton of questions regarding my warranty and he answered them all to the best of his ability

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Google May 29, 2024

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Google May 29, 2024

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Google May 29, 2024

great experience friendly very helpful provided loner car bran new 2 weeks old!

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Google May 29, 2024

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Google May 29, 2024

As a first time Mercedes buyer, I was very impressed by the staff and my experience at Mercedes of New Orleans. Everyone was friendly, knowledgeable, professional and made the process easy. Will be back for my next one!

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Google May 29, 2024

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Google May 28, 2024

GOOD JOB

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Google May 28, 2024

BJ did an excellent job diagnosing my problem and making me feel welcome.

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Google May 25, 2024

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Google May 24, 2024

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Google May 24, 2024

Today’s customer service was awesome. My assistant completed every request made. And he remembered to get me the discount that was promised over a year ago!

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Google May 23, 2024

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Google May 23, 2024

everything was excellent, and my service manager was very helpful and courteous throughout my experience… thank you

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Google May 23, 2024

Michelle and I love our services at Mercedez Benz of New Orleans. Our service advisor, BJ is the best and very knowledgeable. We are very happy that he is back at the Metairie Location. BJ has been our service advisor for the past five years. We are pleased to have him.

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Google May 22, 2024

Very accommodating, helpful, respectful and knowledgeable.

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Google May 22, 2024

The best service advisor BJ had great attitude and very professional. He was very helpful with getting my car serviced and back on the road. Highly recommend!

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Google May 21, 2024

Logan was amazing!! made the process easy and was beyond personable. He made it almost feel like we weren't even buying a car, we were visiting a friend. Helped us out with everything we needed and made sure we walked away happy. He has customers for life

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Google May 21, 2024

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Google May 21, 2024

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Google May 21, 2024

My service technician is BACK and I am soooooooo HAPPY he is very professional, family oriented always always goes beyond

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Google May 21, 2024

Applause to Ronnie Landon & Bioc Baldwin (BJ) for their dedication and commitment to providing excellent customer service. They are definitely an asset to the dealership!

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Google May 21, 2024

I had a very great experience from the moment I entered the dealership!

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Google May 21, 2024

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Google May 21, 2024

My advisor BJ was great! He was very knowledgeable and letting me know how certain things affected my car. We’re besties now so he stuck with me for life.

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Google May 20, 2024

Miguel was a pleasure to work with. He took care of my car as fast as he could get the parts. I would recommend MBNO for all your service needs!

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Google May 19, 2024

Always excellent service with our service advisor!

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Google May 19, 2024

5 star service 👍🏾👍🏾👍🏾👍🏾👍🏾

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Google May 17, 2024

Kathie is great Always takes great care of me

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Google May 16, 2024

BJ and Jay are the best in the service department! They got me in and out quickly!

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Google May 16, 2024

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Google May 16, 2024

outstanding service

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Google May 16, 2024

Katie, Ronnie, and Stanley took excellent care of me. Top notch service

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Google May 16, 2024

Great sales person and finance man. Might want to add tire pressure to new car checklist. All 4 tires well overinflated. Warning came on day after I picked up new vehicle. Brought backpack for correction.

Google logo
Google May 15, 2024

Bj was such a great help. First time buyer he took his time to make sure I was aware of everything going on and also led me to solutions to calm myself down being without a vehicle! Great service great guy.

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Google May 15, 2024

I had an EXCELLENT experience with BJ - he was super transparent with what needed to be done and also did a FANTASTIC job of sending me regular updates on the status of my car, ensuring that I was well informed on timing all along the way. Would highly recommend working with him and his team should any vehicle issues arise.

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Google May 14, 2024

Great service as usual here with BJ Bioc. Friendly & professional. Kept me informed throughout the service.

Google logo
Google May 14, 2024

Robert Taylor provided excellent customer service.

Google logo
Google May 14, 2024

Harry Anderson along with the finance team was so care taking and professional they make to feel that it is just about you have their undivided attention. Harry was so attentive he never left me he was very detailed and is very knowledgeable about Mercedes, he always suggested not forcing packages I will tell my friends go see the special man at MBNO Live always Dianne Williams

Google logo
Google May 14, 2024

I recently brought my vehicle to Mercedes Benz for a recall and minor repairs. Ms Katie Jackson was excellent in every way! She was attentive, caring and informative. Ms Jackson displayed tremendous public relations-skills. She made my day! Keep up the good work, Ms K.J!

Google logo
Google May 14, 2024

Any service issue with your vehicle ask for BJ. Great communication step by step and service will be quick and easy. One name BJ !

Google logo
Google May 14, 2024

No waiting when arriving. Prompt courteous shuttle service; car ready quickly.

Google logo
Google May 14, 2024

I give Robert more than 5 stars. He always meets my expectations. Today, I experienced something I never had at Mercedes. An employee I had never met took 2 hrs to get my tire approved. I was there at 7:45am. I am there at least every 3 months; apparently he’s been there 5 yrs in sales. If he put in the effort in sales as he does in service he would still be over there. I also told him NOT to wash it bc it had just been painted about a month ago. I reinforced this multiple times so he could comprehend it. ...

Google logo
Google May 12, 2024

Miguel took great care of us and our needs!

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Google May 12, 2024

My car drives as new after my B service. Thank you!!!

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Google May 12, 2024

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Google May 11, 2024

Google logo
Google May 11, 2024

Great Service Advisor

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Google May 11, 2024

Awesome customer service and repairs

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Google May 10, 2024

My service advisor Miguel Leal was very informative in directing me to the best option of service that my vehicle needed.

Google logo
Google May 10, 2024

Robert Taylor was very responsive to our issues

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Google May 10, 2024

My service advisor was the best I’ve ever had at Mercedes of New Orleans. His name is Glenn !! Glen

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Google May 10, 2024

Super friendly & an overall great experience! Warren made the process super easy & enjoyable.

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Google May 10, 2024

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Google May 9, 2024

Katie gives great courteous service with a smile and positive results.

Google logo
Google May 9, 2024

We purchased a car from Mercedes Benz of New Orleans and the experience was amazing! The whole team was very friendly and helpful without being pushy. Harry went above and beyond to help us and make our experience seamless.

Google logo
Google May 8, 2024

Google logo
Google May 8, 2024

Google logo
Google May 8, 2024

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Google May 8, 2024

Mercedes is lucky to have an amazing employee and brand representative like BJ, his customer service is exemplary and he goes above and beyond to make sure you are well taken care of. It is apparent that he has a passion for his work, and is amazing at what he does. Can’t recommend this business and staff in particular BJ more 10/10 service extremely grateful!

Google logo
Google May 8, 2024

Just saw RJ and got an AMG. ABSOUTLEY incredible experience from the moment I walked in. I am extremely pleased with the level of respect and speed of service I received here. Almost drove to Houston to get a car but had to stop here first and am so thankful I did.

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Google May 7, 2024

Glenn deserves a raise! Extremely professional and courteous

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Google May 7, 2024

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Google May 7, 2024

My service advisor was amazing he made sure I was completely satisfied he went above and beyond Thanks BJ

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Google May 7, 2024

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Google May 7, 2024

BJ was incredibly helpful, timely and easy yo work with.

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Google May 5, 2024

RJ was great! Process was smooth and easy. Will definitely recommend them! So excited for my new car!

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Google May 4, 2024

The guy Jeremy who works in the service department is so professional. He’s always on time and greets you with a smile. I would highly recommend others to visit this MB due to Jeremy’s hands on approach.

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Google May 3, 2024

BJ is an absolute gem and the bestttt! His dedication, expertise, and warmth make living in New Orleans an unparalleled experience. He goes above and beyond to ensure every interaction is exceptional. Without him, New Orleans just wouldn't be the same!!!!!

Google logo
Google May 3, 2024

Prompt and efficient service

Google logo
Google May 2, 2024

Great service and good communication. Provided me with a loaner car while mine vehicle was being serviced. Repairs went longer expected. Reserving a loaner car was a good call.

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Google May 2, 2024

10/10.

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Google May 2, 2024

Fantastic service and communication. Best service department I’ve ever used.

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Google May 1, 2024

Pleasant place to work. I’m enjoying and having fun. 😀

Google logo
Google May 1, 2024

My Service Advisor Katie kept me well informed. She greeted me in a timely manner, was very professional, knowledgeable about my maintenance due dates, explained recommended services and overall one of the nicest persons I've had the pleasure of being taken care of by. Thanks Katie, see you again in about 15K miles 🤣🤣🤣 Mrs. Tash Buchanan

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Google May 1, 2024

Great place to work

Google logo
Google May 1, 2024

Mercedes-Benz of New Orleans is a wonderful place to work. Great people there to work with as well.

DealerRater logo
DealerRater Jan 28, 2024

Very helpful, professional, helped me to get the best deal possible! I had many issues with my purchase but he made everything a breeze.

Read at DealerRater


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